Desktop Manager is Giving Me an Error When I Try to Synchronize with My BlackBerry

There are many potential issues with the BlackBerry Desktop Manager software but only one general solution: re-install the software. There is a trick to this, though. You must first perform a ‘clean uninstallation’ of the software and then reinstall it.
See the links below for more information.

Perform a Clean Uninstall of your BlackBerry Desktop Manager software

Whenever your BlackBerry Desktop Manager software starts to misbehave (crashes during synchronization, fails to synchronize properly, etc) you should try to perform a clean uninstallation of the software and then reinstall it. (Note: Just uninstalling the software without following this procedure will have no effect. You MUST follow the steps below

Procedure:

  1. Use Add/Remove Programs to remove the BlackBerry Desktop Redirector.
    1. Click Start->Settings->Control Panel.
    2. Double click Add/Remove Programs.
    3. Click BlackBerry Desktop Software.
    4. Click Remove.
  2. Delete the BlackBerry software from your hard drive.
    1. Click Start->Run.
    2. Type explorer and click OK.
    3. Click Tools->Folder Options (in your menu bar).
    4. Click the View tab.
    5. Click Show Hidden files and folders then click OK.
    6. Rename the folder ‘Research in Motion’ located in your ‘C:\Program Files’ folder to ‘Research in Motion old’
    7. Rename the folder ‘PUMATECH’ located in your ‘C:\Program Files\Common Files’ folder to ‘PUMATECH old’
    8. Rename the folder ‘Research in Motion’ located in your ‘C:\Documents and Settings\\Application Data’ folder to ‘Research in Motion old’
  3. Restart your computer.

Once you’ve completed the uninstallation process go here to reinstall and configure the Desktop Manager - Installing and Configuring the BlackBerry Desktop Software to Connect to Your Exchange Mailbox

Share
Posted in BlackBerry, Exchange Server on December 5, 2009

Leave a Reply